Free Cisco 820-605 Actual Exam Questions - Question 5 Discussion
Question No. 5
Which key industry trend explains the need for companies to invest in a Customer Success practice
and Customer Success Manager role?
and Customer Success Manager role?
Select one option, then reveal solution.
US
LH
Luke H.
2026-02-15
Probably C. The subscription economy really forces companies to focus on customer outcomes since customers can drop anytime if they don’t see value. That’s a solid reason to invest in Customer Success managers.
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LH
Luke H.
2026-01-28
Option A talks about shifting from reactive to proactive service, which is a big change in how companies support customers. That shift could justify investing in Customer Success roles too, right?
0
LH
Luke H.
2026-01-16
This one feels tricky but C seems most about customer success impact. C
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