Free Cisco 820-605 Actual Exam Questions - Question 14 Discussion

For me, objective metrics are straightforward numbers like renewal rates or usage stats, while subjective ones are more about opinions, like NPS or satisfaction surveys. So I’d put anything feelings-based under subjective and hard data under objective.

I figured subjective metrics are mostly about how customers feel or perceive things, so stuff like satisfaction surveys or feedback fits there. Objective would be things you can measure directly, like usage numbers or contract renewals. Also, some inputs might seem tricky, but if it’s a number or percentage, it’s probably objective. The question seems to want us to split based on that clear distinction rather than mixing or guessing Cisco-specific terms. So, I'd just focus on whether the input is measurable data or opinion-based to categorize them right.

I think one way to tell is that subjective metrics usually come from opinions or feelings, like customer satisfaction scores or feedback forms, while objective metrics are hard data like usage stats or renewal rates. So, if an input talks about “customer sentiment” or “feedback,” that’s subjective, but if it’s “number of support tickets” or “uptime percentage,” that’s objective. This helps to separate them even if the question isn’t super clear about Cisco-specific terms. Just focusing on whether it’s based on measurable facts or personal judgment is a solid approach here.

Does anyone know if the question is asking for specific Cisco tools or just general examples of subjective and objective metrics? The image link doesn’t really clarify what exactly counts as subjective or objective in this context. Also, are we supposed to focus on customer feedback for subjective metrics and quantitative data for objective? Just want to be sure I’m not missing some key detail here.