Free Cisco 820-605 Actual Exam Questions - Question 12 Discussion
Question No. 12
Which method is directly associated with evaluating a customer outcome?
Select one option, then reveal solution.
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YD
Yasir D.
2026-01-29
It’s C because metrics track actual customer results, not just goals.
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YD
Yasir D.
2026-01-21
C. Metrics seem more straightforward here because they track actual results from customer interactions, while KPIs might be broader or more strategic.
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YD
Yasir D.
2026-01-16
B imo, key performance indicators are designed to measure customer outcomes directly.
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