Free Cisco 700-805 Actual Exam Questions - Question 14 Discussion

It’s A for me. While B is about communicating value, which is important, CSMs are often the eyes and ears on the ground with customers, spotting new greenfield opportunities that RMs might miss. That kind of intel is crucial for RMs to drive growth. D is clearly out since contract closure is more sales-focused, and C feels more like a logistical task. So, I think the real support CSMs provide that’s unique and strategic is flagging new opportunities (A).

Maybe A could work here too, since CSMs often have a close relationship with the customer and might spot new greenfield opportunities that the RM can then pursue. B is solid for value communication, but identifying new opportunities feels like a key support angle that CSMs bring post-sales. D is definitely off, and C sounds more like an admin role. So I’d say A or B, but if you think about the strategic support side, A makes sense as well.

Makes sense to rule out D—it’s not really the CSM’s job to close contracts. B stands out because CSMs focus on explaining how Cisco solutions benefit the customer. So, I’d pick B here.

D imo, the RM wouldn’t really rely on the CSM to close contracts—that’s usually more legal or sales ops territory. Also, booking customer-service briefings (C) seems like an admin task that RMs could handle themselves or might come from support teams. I think the core support from CSMs is around communicating value (B), since they’re focused on customer success and ensuring solutions deliver impact. A feels off because spotting new greenfield opportunities is often a sales or RM responsibility, not CSM. So D and C can likely be ruled out here.

B/A? The CSM usually focuses on showing how Cisco solutions bring value, so B feels more spot on. A is more about sales spotting chances, which might not be the CSM’s main role.

I’m thinking C doesn’t fit since booking briefings feels more like an RM task. D definitely sounds like legal/sales ops stuff. So that leaves A and B, but is the CSM really responsible for spotting greenfield chances? Could that be more the RM’s job?

Maybe A, because CSMs often have insights on new opportunities from the customer side that RMs can use to expand business. The others look more like RM or sales duties.

I see why B makes sense since CSMs are usually about making sure customers see the value in what they bought. To add, I’d rule out D because contract closure is typically a sales or RM job, not CSM. Also, C feels more like scheduling, which might be admin and not a key support point from CSM to RM. So yeah, B fits best.

Maybe B, seems right since it’s about value communication.