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Free Cisco 500-052 Actual Exam Questions
The questions for this exam were last updated on January 7, 2026
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An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record Which product provides these capabilities at the lowest cost?
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Question No. 2
You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine "Java out of memory" crash? (Choose three )
Select all that apply, then reveal solution.
Question No. 3
A preview outbound dialer uses which source and destination resources?
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Question No. 4
What enables you to monitor past agent seat license usage?
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Question No. 5
In the Expression Editor panel of Cisco Unified Contact Center Express Script Editor, what are three reasons to use the Java tab ? (Choose three.)
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Question No. 6
In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social Miner can be deployed in which location?
Select one option, then reveal solution.
Question No. 7
What are the peripheral variables in the Set Enterprise Call Info step related to?
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Question No. 8
The Cisco Unified Contact Center Installer automatically installs which two features on the Cisco Unified Contact Center Express server? (Choose two )
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Question No. 9
Which phones must be associated to the RmCm application user account?
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Question No. 10
What is the maximum number of contacts that Cisco Finesse supports in a phone book?