Free BICSI RCDDv14.1 Actual Exam Questions
The questions for this exam were last updated on January 7, 2026
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Question No. 1
A large international manufacturing company is centralizing its IT which is currently spread over 16
countries. The transition means physically regrouping the infrastructure and aligning processes and
organizations The high-level scope of this transformation encompasses three main areas.
1. The technology area—assessing which technology/tooling should be retained for the target data
center
2. The policies and procedure area-aimed at establishing a common set of processes supporting the
new way of delivering services
3. The HR area-assuring the new organization best fits the diversity of the countries and functional
domains, while offering equivalent compensations for comparable functions
You have selected your team and you are preparing the business case to support 1) the team
selections you made and 2) your recommendation to proceed to the program's next phase
Which document should be present m your business case?
countries. The transition means physically regrouping the infrastructure and aligning processes and
organizations The high-level scope of this transformation encompasses three main areas.
1. The technology area—assessing which technology/tooling should be retained for the target data
center
2. The policies and procedure area-aimed at establishing a common set of processes supporting the
new way of delivering services
3. The HR area-assuring the new organization best fits the diversity of the countries and functional
domains, while offering equivalent compensations for comparable functions
You have selected your team and you are preparing the business case to support 1) the team
selections you made and 2) your recommendation to proceed to the program's next phase
Which document should be present m your business case?
Select one option, then reveal solution.
Question No. 2
Which of the following terms is often used to describe two parallel paths that have identical
conductive terminations to two separate grounding reference points?
conductive terminations to two separate grounding reference points?
Select one option, then reveal solution.
Question No. 3
An organization initiates an innovation program to deliver exceptional performance and benefits.
After the program transition plan is in place and the implementation of a benefits sustainment plan
starts the program manager discovers the program may be shut down due to lack of funding.
To ensure continued funding for the program, what should the program manager do next?
After the program transition plan is in place and the implementation of a benefits sustainment plan
starts the program manager discovers the program may be shut down due to lack of funding.
To ensure continued funding for the program, what should the program manager do next?
Select one option, then reveal solution.
Question No. 4
The program manager wants to ensure that a program contributes to shareholder value. The
program manager should verify alignment with which of the following?
program manager should verify alignment with which of the following?
Select one option, then reveal solution.
Question No. 5
The chief executive officer reminds a program manager that a program must deliver a 30% reduction
in customer complaints by the end of the year. Where is this expectation documented1?
in customer complaints by the end of the year. Where is this expectation documented1?
Select one option, then reveal solution.
Question No. 6
An initiative involves the development of new technology and leverages existing technologies It is
determined critical by the program governance board and the program sponsor that a
comprehensive risk management plan be put in place. In what phase is the nsk management plan
created?
determined critical by the program governance board and the program sponsor that a
comprehensive risk management plan be put in place. In what phase is the nsk management plan
created?
Select one option, then reveal solution.
Question No. 7
In a transformational program, all projects are on track and delivering their objective. However
stakeholders are hesitant to take on the new processes because performance in the current
environment may not be representative of actual performance Stakeholders fear that the program
will fail to provide the service required.
To assure positive performance in the current environment, the program manager should do which
of the following?
stakeholders are hesitant to take on the new processes because performance in the current
environment may not be representative of actual performance Stakeholders fear that the program
will fail to provide the service required.
To assure positive performance in the current environment, the program manager should do which
of the following?
Select one option, then reveal solution.
Question No. 8
A program manager has four projects pending approval Senior management asks the program
manager to identity a project for potential elimination based on the return on investment. The
program manager has the following information to guide and support the decision.
Which project should the program manager select to be cancelled?
manager to identity a project for potential elimination based on the return on investment. The
program manager has the following information to guide and support the decision.
Which project should the program manager select to be cancelled?
Select one option, then reveal solution.
Question No. 9
A program manager joins a learn to fix a troubled enterprise-wide customer relationship
management (CHM) system Analysis indicates that duplicate customer information data is resulting
in redundant client information. The program manager accesses the knowledge repository tor similar
programs to gather historical data and trends. A corrective action is identified, and a change in
process is implemented to regain data integrity
What should the program manager do with the knowledge gained from this activity?
management (CHM) system Analysis indicates that duplicate customer information data is resulting
in redundant client information. The program manager accesses the knowledge repository tor similar
programs to gather historical data and trends. A corrective action is identified, and a change in
process is implemented to regain data integrity
What should the program manager do with the knowledge gained from this activity?
Select one option, then reveal solution.
Question No. 10
Which two of the following documents MUST be submitted by the communication's project
contractor for review and approval? {Select two options.)
contractor for review and approval? {Select two options.)
Select all that apply, then reveal solution.
Question No. 11
A new program is comprised of four component projects. The program manager must assign project
managers to each of the tour projects. There are eight potential project managers to consider. What
should the program manager do before assigning the project managers?
managers to each of the tour projects. There are eight potential project managers to consider. What
should the program manager do before assigning the project managers?
Select one option, then reveal solution.
Question No. 12
The program sponsor requests a weekly performance report. The tools and techniques to monitor
and control program performance include which of the following?
and control program performance include which of the following?
Select one option, then reveal solution.
Question No. 13
A program manager takes over a global program from another program manager. Upon arriving on-
site, the program manager immediately sees that stakeholders are upset because of a lack of
updates and communications about the program.
What should the program manager do first?
site, the program manager immediately sees that stakeholders are upset because of a lack of
updates and communications about the program.
What should the program manager do first?
Select one option, then reveal solution.
Question No. 14
A program includes the development and shipping of 12 million product units over the next year.
However, one program supplier has a history of overestimating its planned volume, which puts the
product launch at risk
What should the program manager do to monitor and control the supplier?
However, one program supplier has a history of overestimating its planned volume, which puts the
product launch at risk
What should the program manager do to monitor and control the supplier?
Select one option, then reveal solution.
Question No. 15
A program experiences issues during execution. The stakeholders are concerned and the program
manager feels pressure to act on these issues.
What tool should be used to trigger a planned response when receiving lower than expected
results'?
Key performance indicators
manager feels pressure to act on these issues.
What tool should be used to trigger a planned response when receiving lower than expected
results'?
Key performance indicators
Select one option, then reveal solution.