Question 1

A Business Analyst and a project Manager are producing a business case for an initiative, which aims
to improve the cyber defense of a large financial services provider.
They met recently to review progress, and made the following notes for the next draft:
The benefits of cyber will be describes in quantitative terms, so we will need to describe these
Qualitatively.
We need to make it clear that we have fully explored the solution market, and we have considered a
range of approaches to meeting the objectives of this project.
The threat posed to the organization from cyber attack, and therefore the justification for the
project, needs to be clearly articulated.
Which of the following sets of elements of a business case will cover ALL of these points?

Accepted Answer

D

Explanation: The description of the current situation will explain the threat posed to the organization from cyber attack and the need for the project. The impact assessment will help to quantify the benefits of the cyber defense initiative, and the risk assessment will provide insight into the potential risks posed by not undertaking the project. Finally, the options considered section will help to demonstrate that the project team has thoroughly explored the solution market and has considered a range of approaches to meeting the project objectives.

Question 2

George and Laura are responsible for the marking strategy in a company vinyl records and cassette
tapes online.
George feels that the company should focus its marking solely on people aged over 50, who are
nostalgic for these older recording medi
a. He also feels that the company should outsource all marketing activity.
Laura believes that the business should continue with its target of people aged 30-60. As this age
group are particularly enthusiastic about vinyl records. She believes that marketing is one of their
internal strengths and should remain in house
Which specific areas of CATWOE are they considering?

Accepted Answer

D

Explanation: CATWOE is an acronym for the six elements that make up a system: Customers, Actors, Transformation, Weltanschauung (or Worldview), Owners, and Environment. In this case, George and Laura are considering the Customer and Actor elements, as they are discussing who the company should target (the Customer element) and who should be responsible for the marketing activity (the Actor element).

Question 3

A business case features a management summary, from which the below extract is taken:
‘The new approach will incur significant investment in terms of software licenses and annual
maintenance fees, which will not be negotiable until year four of the proposal. We will research
competing suppliers in the marketplace at end of year three, the supplier will, therefore, be likely to
otter a reduced price for year five and beyond. However, we are convinced that the selected option is
the right one. It will give us a competitive edge as a result of improved management information, in
addition to the boost it will give to our image with our established customers."
Which categories of costs and benefits are described in this extract*?

Accepted Answer

D

Explanation: The extract describes both tangible costs and intangible benefits. The costs mentioned in the extract are the software licenses and annual maintenance fees, which are tangible costs. The benefits mentioned in the extract are the improved management information and the boost to the company’s image with its customers, which are intangible benefits. Therefore, the correct answer is D: Intangible costs, tangible benefits.

Question 4

A local council has decided to completely redesign the way it provides library lending services: it
plans to stop lending books and move towards an entirety online e-book lending model
Four activities to be included in the Business Activity Model (BAM) are given below:
a) Lend books
b) Establish licensing arrangements with publishers.
c) Define lending policies
d) Monitor lending usage
What will be the dependencies between these activities on the BAM?

Accepted Answer

C

Explanation: The dependencies between the activities on the Business Activity Model (BAM) depend on the order in which they need to be completed. In this example, activity c (Define lending policies) needs to be completed before activity d (Monitor lending usage) because the policies need to be in place before the usage can be monitored. Similarly, activity a (Lend books) needs to be completed after activity b (Establish licensing arrangements with publishers) because the books need to be licensed before they can be lent. Therefore, the order of the activities should be c — d — a — b.

Question 5

A large consultancy organization has assigned its BA. Girby, to a client called MetalCor, a manufacture of component for washing machines and fridge freezers. The management team of MetalCor need some help in understanding the problems they are experiencing with their production line. Recently. Reproduction has dipped to a record low and more parts are being return as fully. Production line staff blame each other and the more staff Girby speaker to, the more issue she identifies. She having difficulty keeping track of the arising themes and how they relate to each other. Which of the following would enable Girby to model the arising themes and how they relate to each other?

Accepted Answer

B

Explanation: A Business Activity Model (BAM) is a tool used to help visualize and understand the relationships between the different activities and processes that take place in a business. It can help to identify patterns, trends, and relationships between different processes, enabling the team to view the entire system as a whole. This can help to identify areas in which processes can be improved, or potential problems that could cause issues in the future. BAMs can also be used to facilitate communication between different stakeholders, allowing them to share their perspectives and ideas on how to improve processes. With a BAM, Girby can easily visualize the relationships between the different processes and identify areas where issues may be occurring.

Question 6

Imran is the chief executive of FairCrops, a producer of ethically and sustainably sourced coffee and
cocoa products. He is a true advocate of the FairCrops brand and has seen the positive impact of its
approach in the South American regions in which It operates. He believed that there is a market for
customers who want to ensure the products they consume have been purchased for a fair price and
where the producer has not been unfairly treated.
FairCrops provide their products via an exclusive contract with Donald, the owner of Rest House; a
small chain of coffee shops.
Ronaldo is a supplier to FairCrops. The prices he receives means he can provide for Ins family and
enhance his crop yield through the advice and training provided by Alan, the FairCrops local
representative and support officer
From Imran's perspective, which of the following is a CORRECT partial CATWOE analysis of this
situation?

Accepted Answer

A

Explanation: The correct partial CATWOE analysis of this situation from Imran's perspective is: Customer = Donald, Actor = Alan, Owner = Imran. Donald is the customer because he is the owner of Rest House, the small chain of coffee shops that FairCrops provides their products to via an exclusive contract. Alan is the actor because he is the FairCrops local representative and support officer who provides advice and training to Ronaldo, the supplier. Imran is the owner because he is the chief executive of FairCrops.

Question 7

A company has decided to change one of its financial Key Performance indicators (KPIs). It has
traditionally measured profit through its gross profit margin, however, it now wishes to measure It
through it Return on Capital Employed (ROCE).
The following activities are on the consensus Business Activity Model (BAM)
a) Take control action
b) Monitor performance targets
c) Define performance targets.
d) Define target customers
Which of these would the event 'amend KPI’ affect?

Accepted Answer

C

Explanation: Activity b, Monitor performance targets, is affected because the company is changing their performance indicator and will need to monitor how it is performing. Activity c, Define performance targets, is affected because the company needs to set a new performance target for the KPI. Activity d, Define target customers, is also affected because the company will need to define what customers they are targeting with the amended KPI and whether or not it is having a positive impact on their business.

Question 8

The management of a chain of hotels has decided that one of its Critical Success Factors (CSF) is to
provide excellent customer service'. The following measures have been suggested:
a) The number of customers who make use of their m-room mini bar
b) The percentage of customers who use the leisure facilities
c) The number of customers who complain.
d) The percentage of customers who join the hotel loyalty scheme
e) The percentage of customers who return
Which of these are appropriate Key Performance indicators (KPIs) for the GSF 'provide excellent
customer service?

Accepted Answer

D

Explanation: :

Question 9

BuildCo is small building company with the stall. The owner to reduce time spent on administration
by simplifying the company’s paperwork. This paperwork includes provides quotes and invoices, as
well as managing orders and receipts for building materials.
Most of the paperwork is completed manually and copies are stored in filing cabinets. However,
quotes and invoices are produced on a word processor and the stored on a computer, with printed
copies also stored in the filing cabinets. The owner is not sure that all the current paperwork is
necessary.
Which investigation technique would be MOST effective in establishing the need for item of
paperwork?

Accepted Answer

D

Explanation: Since the owner of BuildCo is looking to simplify the company's paperwork, document analysis would be the most appropriate technique to identify which items of paperwork are necessary and which are not. By examining the current paperwork, the owner can identify redundancies, inefficiencies, and areas where improvements can be made. This analysis can then be used to determine which paperwork should be eliminated, streamlined, or replaced with more efficient processes.

Question 10

A Business Analyst is reviewing the stakeholder management strategy for a high profile I Human
Resources (HR) protect.
Following an organizational restructure, Harvey's role has changed from Director of Operations to
Director of HR and he has Inherited sponsorship of the project. Harvey was previously involved in the
project, but had little interest because his focus was on the Operational Projects that he sponsored.
Which of the following sets of stakeholder management strategies represent appropriate approaches
for Harvey; firstly for when the project started and secondly now that his role has changed?

Accepted Answer

C

Explanation: The appropriate sets of stakeholder management strategies for Harvey when the project started were "Keep On Side" and "Constant Active Management". Now that his role has changed, the strategies should be "Keep On Side" and "Keep Informed". Keeping on side means maintaining a positive relationship with all stakeholders and keeping them informed about the project's progress. Constant active management involves working to ensure that all stakeholders are properly engaged in the project, and that their needs and concerns are addressed. Keeping informed means regularly sharing project updates and progress with stakeholders, so that they understand the project's progress and can provide feedback if needed.

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