Question 1

After you finish the Avaya Breeze ™ installation you notice that the host name is incorrect. How can you change the hostname in Avaya Breeze ™?

Accepted Answer

B

Explanation: The CEnetSetup command is a command-line utility used on Avaya Linux-based platforms, including Avaya Breeze™, to configure core network settings. After the initial installation, if the hostname needs to be changed, the administrator must log in to the specific Avaya Breeze™ server via a secure shell (SSH) client as a privileged user and execute the CEnetSetup script. This script provides a menu-driven interface to modify network parameters such as the IP address, netmask, gateway, DNS servers, and the server's hostname.

Question 2

To validate the initial system status of Breeze with the WebRTC Snap-I, which two components should be checked? (Choose two.)

Accepted Answer

A, C

Explanation: To validate the initial operational status of an Avaya Breeze® platform with a specific Snap-in, an administrator must verify the health of both the underlying platform and the application-level service. 1. Cluster Status (C): This is the most fundamental check. It confirms that the Breeze® nodes are communicating, core services are running, and the overall platform is stable and ready to host applications. Without a healthy cluster, no Snap-in can function correctly. 2. Application (A): This check verifies that the WebRTC Snap-in is successfully deployed, enabled, and active on the Breeze® cluster. This confirms that the specific service being validated is running as expected. Together, these two checks provide a comprehensive, top-to-bottom view of the system's health.

Question 3

Which method can be used to verify the Client and TSAPI services have been administered correctly?

Accepted Answer

D

Explanation: The Avaya Aura® Application Enablement Services (AES) management console provides a specific diagnostic tool for this purpose. The AE Services TSAPI Test, located under the Utilities > Diagnostics menu, is designed to verify the correct administration of the TSAPI service and its communication link with Communication Manager. This utility works by initiating a test call between two specified stations to confirm that the CTI link, TSAPI service, and associated configurations are functioning correctly. This is the officially sanctioned method for directly testing the service's administration from the AES server.

Question 4

In which way can you check if the Avaya Aura® Messaging (AAM) server is using the correct certificate?

Accepted Answer

D

Explanation: The correct navigation path within the Avaya Aura® Messaging (AAM) System Management Interface (SMI) to check the server's own identity certificate is through the Server Maintenance section. This area contains administrative functions directly related to the server's operational state and core configuration, including its security credentials. The Server/Application Certificates page is specifically designated for viewing, installing, and managing the certificate that the AAM server presents to other entities to prove its identity.

Question 5

Avaya Aura® Messaging (AAM) needs to communicate with Avaya Aura® Session Manager (SM)
whose
identity certificates have been signed by Avaya Aura® System Manager (SMGR) Certificate Authority
(CA).
How does AAM get a copy of the Trusted SMGR CA Certificate?

Accepted Answer

B

Explanation: To establish a secure TLS connection, Avaya Aura® Messaging (AAM) must trust the identity certificate of the Session Manager (SM). Since SM's certificate is signed by the System Manager (SMGR) Certificate Authority (CA), AAM must have the SMGR CA certificate in its trust store. This is a manual administrative task. The administrator must first export the SMGR CA certificate from the SMGR web interface and then import it into the AAM's trusted certificate store through the AAM administration interface. This explicit action is required to establish the initial chain of trust.

Question 6

After upgrading Avaya Aura® Application Enablement Services (AES), the customer’s CTI application
does not seem to be working.
Which two methods can be used to verify AES system status? (Choose two.)

Accepted Answer

B, C

Explanation: To verify the system status of Avaya Aura® Application Enablement Services (AES), administrators have two primary methods. The first is through the command-line interface (CLI) on the AES server itself. The command status aesvcs cti-link specifically checks the state of the crucial CTI link between AES and Communication Manager, which is essential for CTI applications. The second method is via the graphical AES Operations, Administration, and Maintenance (OAM) web console. This interface provides a comprehensive "Services Summary" page where the status of all key processes, including the CTI link, TSAPI service, and others, can be easily viewed. Both methods provide direct and authoritative status information from the AES server.

Question 7

In which three modes can you use the command traceSBC in Avaya Session Border Controller? (Choose three.)

Accepted Answer

B, C, E

Explanation: The traceSBC command is a powerful command-line utility for troubleshooting on the Avaya Session Border Controller for Enterprise (ASBCE). It allows administrators to capture and analyze signaling and media traffic. The utility operates in three distinct modes to accommodate different diagnostic needs: 1. Real-time mode: Displays captured packets on the console as they are processed by the ASBCE. 2. Non real-time mode: Captures packets to a file in .pcap format for later, offline analysis using tools like Wireshark. 3. Ladder mode: Generates a text-based sequence diagram (ladder diagram) of the SIP message flow, which is invaluable for visualizing call setup and teardown processes.

Question 8

What is the way to check the version of Presence Services snap-in installed on the Avaya Breeze™ platform?

Accepted Answer

A

Explanation: The version of an installed snap-in, such as Presence Services, on an Avaya Breeze™ platform is managed and viewed through the Avaya Aura® System Manager (SMGR) web interface. The correct navigation path is to the Server Administration page within the Engagement Development Platform element. On this page, an administrator can select a specific Avaya Breeze™ server and view its detailed properties, which includes a list of all installed snap-ins and their corresponding version numbers. This is the standard, GUI-based method for verifying snap-in deployment and versioning.

Question 9

What are two valid Avaya Aura® Messaging (AAM) Measurement Report types? (Choose two.)

Accepted Answer

A, B

Explanation: Avaya Aura® Messaging (AAM) provides a suite of standard measurement reports for system administration and performance monitoring. The Occupancy report is crucial for capacity management, providing detailed statistics on voice port usage, including the number of calls, call duration, and peak usage times. The Load report offers insights into the system's processing performance, detailing CPU utilization, call processing rates, and other key performance indicators. Both are fundamental tools for ensuring the messaging system is operating efficiently and has adequate resources.

Question 10

In which way can you check the version of Presence Services snap-in installed on the Avaya Breeze ™ platform?

Accepted Answer

C

Explanation: The version of an installed snap-in, such as Presence Services, is managed and viewed through the Avaya Aura® System Manager web interface. The correct navigation path is to the Service Management section for the Avaya Breeze® platform. This page lists all deployed services (snap-ins) on the Breeze cluster and displays key details for each, including its name, current status, and specific version number. This is the standard administrative procedure for verifying application versions on the platform.

Question 11

You are troubleshooting a TLS link down message between Avaya Aura® Session Manager (SM) and
Avaya Session Border Controller for Enterprise (SBCE). Tracing on SM and SBCE reveals a Fatal Error
Unknown CA message being sent by SBCE when it receives the Server Identity certificate from SM.
To solve this problem, which two actions need to be completed? (Choose two.)

Accepted Answer

C, D

Explanation: The trace message "Fatal Error Unknown CA" sent by the Avaya Session Border Controller for Enterprise (SBCE) indicates that the SBCE does not trust the Certificate Authority (CA) that signed the identity certificate presented by the Avaya Aura® Session Manager (SM). To resolve this, a two-step process is required on the SBCE. First, the root CA certificate that signed the SM's identity certificate must be installed into the SBCE's certificate trust store. Second, this newly installed CA certificate must be explicitly added to the Peer Verification List within the specific TLS Profile that the SBCE uses for the connection to the SM. Both actions are necessary to establish the trust chain.

Question 12

Which statement about Avaya Tier 2/Business Partners is true?

Accepted Answer

D

Explanation: The standard Avaya tiered support model designates Tier 2/Business Partners as the primary level for in-depth technical troubleshooting. Their responsibility is to thoroughly investigate and isolate the reported issue. They use their expertise and available resources to identify the root cause. Escalation to Avaya Tier 3 is the correct procedure only when Tier 2 has exhausted its diagnostic capabilities and cannot determine the root cause or when the required fix is beyond their scope (e.g., requires a software patch from development). This ensures that Tier 3 receives well-documented cases, allowing for efficient resolution of complex problems.

Question 13

Which three protocols assist the WebRTC functionality to overcome the Network Address Translations (NAT) challenges? (Choose three.)

Accepted Answer

A, C, E

Explanation: Interactive Connectivity Establishment (ICE) is a framework used to find the most efficient path for media to travel between WebRTC endpoints. To achieve this, ICE utilizes two other protocols. First, it uses Session Traversal Utilities for NAT (STUN) to allow a client to discover its public IP address when it is behind a NAT. If a direct peer-to-peer connection cannot be established (often due to restrictive or symmetric NATs), ICE then uses Traversal Using Relays around NAT (TURN). A TURN server acts as a relay, forwarding media packets between the two endpoints. Together, ICE, STUN, and TURN provide a comprehensive solution to the challenges of NAT traversal in WebRTC.

Question 14

What are two ways to view the ipcs.log file of an Avaya Session Border Controller for Enterprise (SBCE) High Availability (HA) system? (Choose two.)

Accepted Answer

B, D

Explanation: There are two primary methods for viewing logs on an Avaya SBCE: direct command-line interface (CLI) access on the SBCE appliance itself, and remote access through the Element Management System (EMS) web GUI. Option B correctly identifies the CLI method, specifying the exact command and file path (/archive/syslog/ipcs/ipcs.log) to view the Inter-Process Communication Service log on the active SBCE server. Option D accurately describes the GUI-based method. An administrator can log into the EMS, navigate to the specific SBCE device under management, and then select the option to view its system logs, which include the ipcs.log. This provides a centralized view without needing to log into the SBCE directly.

Question 15

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise
trouble tickets and receive assistance, and expects customers/partners to have performed the
following tasks before raising a trouble ticket.
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will
perform?

Accepted Answer

C

Explanation: The Avaya Diagnostic Methodology (ADM) is an 8-step structured troubleshooting process. The question states that the first three steps (State the Problem, Detail the Findings, Clarify the Problem) have been completed by the customer or partner. The subsequent steps performed by Avaya support involve identifying the root cause and then implementing a solution. Since "Identify the Root Cause" is not provided as an option, the next logical phase in the resolution process from the choices available is "Implement a solution." This step is central to resolving the reported issue before it can be verified and documented.

Free Avaya 72301X Actual Exam Questions