The questions for this exam were last updated on January 7, 2026
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[Organizational Capability] Which step in a change management process is most important for instituting sustainable change?
Select one option, then reveal solution.
Question No. 2
[Organizational Capability] A call center manager requests refresher training for customer service representatives because the average call length has increased significantly. The manager claims nothing has changed except the return policy. Which action by a talent development professional best exemplifies taking a systems- thinking approach to this request?
Select one option, then reveal solution.
Question No. 3
[Professional Capability] Which is a component of an e-learning storyboard?
Select one option, then reveal solution.
Question No. 4
[Organizational Capability] Which consideration is most important when developing e-learning or classroom training for a global environment?
Select one option, then reveal solution.
Question No. 5
[Organizational Capability] A talent development (TD) professional is starting to plan an organizational development strategy. Which task should the TD professional perform first?
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Question No. 6
[Personal Capability] Which activity represents the best example of a meaningful diversity and inclusion strategy in a workplace?
Select one option, then reveal solution.
Question No. 7
[Personal Capability] Which is the most effective way for a facilitator to incorporate adult learners' previous experience?
Select one option, then reveal solution.
Question No. 8
[Professional Capability] When linking training design to training objectives that support Level 3 evaluation, what should the training objectives reflect?
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Question No. 9
[Professional Capability] A talent development professional has been asked to provide feedback to a trainer about an in- person session that received poor evaluation responses. The training was for senior-level management to learn to be more strategic and collaborative in their annual planning session. The trainer presented the learners with theories and methods for strategic planning and how to collaborate. Survey responses revealed learners felt they had not learned what they expected to learn. What was the most likely problem?
Select one option, then reveal solution.
Question No. 10
[Organizational Capability] When establishing a talent development (TD) department, how would the TD director best align the department's role to achieve the business strategy?
Select one option, then reveal solution.
Question No. 11
[Personal Capability] Which is the best rationale for using text messaging in a business environment?
Select one option, then reveal solution.
Question No. 12
[Personal Capability] A new manager has a team comprised of four different generations of employees. Which action by the manager would be most likely to minimize intergenerational conflict within the team?
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Question No. 13
[Organizational Capability] An organization with high turnover had attempted to reduce turnover by increasing wages and paid time off. A year later, the turnover rate had not changed. Which is the best approach for solving the issue?
Select one option, then reveal solution.
Question No. 14
[Professional Capability] After collecting evaluation data using a detailed questionnaire, what data display should be used in the first stage of the analysis?
Select one option, then reveal solution.
Question No. 15
[Professional Capability] Which learning objective domain is most difficult to observe and measure?