Free Acams CKYCA Actual Exam Questions - Question 14 Discussion

A. The main thing is avoiding tipping off the customer, which could compromise the whole process. Secure lines are good but not the priority in this context.

Maybe A makes the most sense here. The big risk with contacting a customer during EDD is accidentally tipping them off that something’s being checked, which could mess up the investigation. D sounds practical but feels more like a general security measure rather than a key EDD factor. Plus, whether it’s secure phone line or not, the priority is to keep the customer unaware to avoid alerting them to any suspicion. So keeping discussions discreet and not revealing the real reason for contact is probably the main thing to watch out for.

A/D? I get that secure lines (D) are good, but that feels more like a company policy thing rather than a key factor during EDD calls. The bigger risk is definitely tipping off the customer (A), which could alert them to suspicious scrutiny and mess up the investigation. So, avoiding tipping off seems more critical here than just focusing on how the call is made or who makes it. The question is about what the analyst should keep in mind, and not tipping off the customer stands out as the main concern.

D imo, using secure lines keeps conversations confidential and reduces risk.

A imo, tipping off the customer can ruin the whole process, so staying low-key is crucial. The other options seem less about the main risk during EDD calls.

Maybe A. The key risk is alerting the customer, which can jeopardize the investigation. Secure lines or who talks to them are less critical compared to avoiding tipping off.

D imo, secure communication is important to protect sensitive info during EDD, even if not always mentioned first. But it’s still a factor worth considering alongside not tipping off the customer.

Good point about not tipping off the customer being crucial. Also, I think focusing too much on secure lines (D) might be overkill here since the main risk is alerting the customer prematurely. A fits best.

A. The main concern during EDD is definitely avoiding tipping off the customer, which could compromise the investigation. While secure communication is good practice, it’s not usually highlighted as the top factor here. The focus should be on discreetly gathering info without raising suspicion, so A fits better than the other options that seem either too specific or not directly related to the risk of alerting the customer.

Option A makes the most sense to me. The key is not alerting the customer that they’re under extra scrutiny, which could make them hide or alter info. B and D seem too rigid—there’s no standard rule that only the AML officer can talk to customers or that a secure phone line is always needed. C feels off because you don’t want to spell out that it’s about due diligence; that could tip them off. So avoiding tipping off (A) should be the priority here.

A imo, tipping off the customer could compromise the entire investigation process.

A/D? Avoiding tipping off the customer (A) seems crucial to prevent alerting them about potential scrutiny, but using secure communication (D) also feels like a practical step to keep info safe during EDD.

I’m thinking about option B—does the policy usually restrict communication to just the AML officer? It seems like getting info directly from the customer might be routine for KYC analysts during EDD, so limiting contact only to AML officers might slow things down unnecessarily. Also, option C sounds risky because explicitly focusing on the due diligence reason could tip off the customer or make them defensive. So, maybe the key is to avoid revealing too much in the conversation, which leans against C. Does anyone know if there’s a strict rule about who can talk to customers during EDD?

Maybe D makes sense too—if you’re dealing with sensitive info, using a secure line seems like a smart move to protect the customer’s privacy and the integrity of the investigation. It’s another layer of caution that fits well with EDD processes, especially when unusual transaction activity is involved. This way, the communication stays confidential and reduces risk of data leaks.

This question feels a bit tricky-are we supposed to assume tipping off means warning the customer about an investigation? If so, then option A is probably important, but is that all we should consider?