Question No. 1
[Process Transformation] Change management in Business Process Management (BPM) applies to
Operations, technology, and organization
Time, costs, and quality
Customers, suppliers, and partners
Execution, financial reporting, and marketing
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Question No. 2
[Process Governance] Who should participate in a BPM Center of Excellence?
Process analyst
Chief information officer
Financial controller
Chairman of the board
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Question No. 3
[Business Process Management (BPM)] Which is NOT a basic principle of Business Process Management (BPM)?
It helps to clarify and align which goals should be achieved
It supports understanding of the processes and interrelationships within the organization
It provides clear process descriptions and work instructions
It offers specialized methodologies for learning business skills
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Question No. 4
[Process Organization] The business process owner is responsible for
Modeling, development, and ongoing execution performance of the process.
Design, development, execution, and ongoing performance of the process.
Configuring the business process management system (BPMS).
Change request forms and alignments with technical teams.
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Question No. 5
[Process Transformation] What should NOT be the focus of change initiatives?
Customers
Competition
Head count reduction
Modernization of the operation
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Question No. 6
[Process Performance Management] Which are proven approaches to measure process performance?
Lean and Six Sigma
Benchmarking and multi-moment monitoring
Process monitoring and multi-moment monitoring
Activity-based costing and value stream analysis
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Question No. 7
[Process Transformation] Which is one of the MOST frequent fears of operational managers in Business Process Management (BPM) projects?
Loss of power and control
Decrease of salaries
Implementation of new technologies
Threat of layoffs
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Question No. 8
[Business Process Management (BPM)] What is the primary goal of a business process?
Focus on the work being performed
Add value to customers
Document the inputs and outputs
Produce the process output
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Question No. 9
[Business Process Management (BPM)] Why is Porter’s Five Forces model still one of the MOST used frameworks for strategy development?
It can also be used with a SWOT analysis.
It is used in conjunction with the Balanced Scorecard methodology.
It is one of the few proven techniques for external strategy analysis used in combination with a value chain analysis or a strategy map.
It is Porter’s methodology for value chain analysis.
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Question No. 10
[Enterprise Technology] Enterprise technology refers to the concept of information technology (IT) resources and data that
Are useful to conduct business with our customers and suppliers.
Represent one platform that is shared across an enterprise.
Are systems that have been in existence for many years.
Are incumbent players in the enterprise technology space with industry templates.
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Question No. 11
[Process Design] What is process redesign?
A sequence of activities to improve a given business process
A continuous procedure model for process improvement
The initial introduction of business processes in an organization
The creation of process models in a new tool without changing content of the processes
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Question No. 12
[BPM Technology] Why do the majority of BPMS environments integrate with the data of legacy applications?
The newer BPMS have a service-oriented architecture (SOA) that supports faster changes.
It enables more comprehensive document management.
Graphics are needed to visually represent the automation of workflow.
It is necessary programming in business process execution language (BPEL).
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Question No. 13
[Process Analysis] What are the cultural context categories to consider for process analysis?
Leadership – Quality – Acceptance – Training
Leadership – Finance – Marketing – Human Resources
Leadership – Finance – Information Systems – Operations
Leadership – Sales – Logistics – Delivery
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Question No. 14
[Process Governance] What provides a framework for process governance?
Process Performance Indicators with respect to the top management and other initiatives
Process Performance Measurement with respect to the management and evaluation of initiatives
Implementation of a reference model based on good practices
Hiring a Process Officer helps to clarify the best framework
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Question No. 15
[Process Transformation] Which is NOT an activity of process transformation?
Change management in organizations
Selection of outsource vendors
Process optimization
Selection of methodologies for process improvement
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